More Info

"MemberNet" User Information

Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an internet connection to conduct your banking online.

Q: What can I do with Internet Banking?
A: You can view account balances, transaction history, statements, checks, transfer money, pay bills, download transactions to a personal financial manager and much more.

Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your Username, Password and User Preferences.

Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day

Q: What accounts will I be able to access through Internet Banking?
A: You can access your checking, savings, investment and loan accounts from the Internet Banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, you may select a date range to view previous transaction information.

Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date in ascending order, or search using an amount or description.

Q: What formats can I download my transaction history in?
A: Internet Banking supports downloads to Excel (.csv), OFX, Quicken (.qfx), or QuickBooks (.qbo).

Q: Can I schedule future transfers?
A: Yes. You may schedule either one-time or recurring future transfers.

Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How long can I be inactive before being logged out of the Internet Banking product?
A: The inactivity time out is 10 minutes. However, you will receive a warning message alerting your 1 minute prior to logging out due to an inactive session.

Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Google Chrome®, Mozilla Firefox®, or Safari®. You may use any computer that has Internet access.

Q: How do I access Internet Banking?
A: You must first complete the Internet Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a Username and Password to access the service for the first time. You will receive your Username and Password by mail. You must have a primary Share Account before banking online.

Q: Can I create my own password that is easy for me to remember?
A: Yes, once you have logged in for the first time with an assigned Username and Password, you will need to create a unique Username and Password that meet the criteria found in the MemberNet Login Instructions

Q: What happens if I forget or lose my password?
A: Just click on "Forgot Password" and follow the steps to reset your Password. If you have gone through the process and still require assistance, please contact us at (401)397-1900.