Member Services

 MemberNet Online & Mobile Banking is Safe and Secure.

Whether you’re at home, at work, or on the road, Coventry Credit Union is here for you online and on your phone 24 hours a day, seven days a week. We understand the sensitive nature of your financial records, and that is why we think it is important that you are confident in our security standards. This is why we’ve employed our Enhanced Login Security including Multifactor Authentication.
 
What is Multifactor Authentication?
Authentication is the process used to allow access to only the correct customer. Without effective authentication controls, it is possible for fraudulent users to access your account. We authenticate customers by issuing challenges that only the true customer should be able to pass. Multifactor Authentication means two or more different types, or factors of authentication must be passed. By using two different factors of authentication, we get a higher assurance that the customer is the correct intended user. MFA is commonly used to protect transactions at ATMs, where your card is some-thing you have, and your PIN code is something you know. Similarly with EMFA, your phone is something you have, and your password is something you know.
 
For convenience, after you successfully authenticate with your password and One-Time Passcode (OTP), you may enroll your computer for use in authentication. If you choose to enroll your computer, a special Browser Cookie will be present on the system, which will act in place of your phone for something you have in your possession.
 
What information will be required?
You will be prompted for your password. In addition you will be required to provide information that enables us to send you a OTP. We recommend that you enroll your personal mobile phone. Enrolling a phone number that is shared with others is not recommended. Instead of answering a Challenge Question, you will receive an OTP at the number you enroll. Optionally, you may then enroll your computer to act in place of your phone. Once you enroll your computer, the rest of your online banking experience will remain exactly the same.
 
Can I access my accounts from other computers or smart devices?
YES. You can access your accounts from any computer, phone, or smart device. However, when you authenticate from a system that does not have the special Browser Cookie, you will need to authenticate using the Phone OTP instead. You may enroll multiple devices, but be mindful not to enroll a device that you don’t often use, or that is shared with people you do not know. Enrolling a
non-trusting device is equivalent to lending your ATM card to a stranger. If you have any additional questions or require additional information regarding Multifactor Authentication/Enhanced Login Security, please contact us at (401) 397-1900.
 
Beware of Identity Thieves
Please note that there may be attempts by identity thieves to distribute false communications to obtain your personal and account information. Coventry Credit Union will never send you unsecured email or other correspondence requesting that you provide us with confidential information, such as your Online Banking User ID, account number, card number, social security number, PIN or password.
 
As always, if you receive any unsolicited e-mails, phone calls, or other suspicious attempts to gain personal or confidential information, please call us immediately at (401) 397-1900.